FREE CANADA-WIDE SHIPPING!

FAQ


We're here to help!

General

Where are you based?

spooliejoolie is based in downtown Toronto, Canada.

What's with the name?

spooliejoolie's name was the brainchild of a past coworker (shoutout Jess!). At the time, we were selling hand-knit blankets and wanted something to convey that in the name. The products have changed, but the name stuck!

Shipping & Returns

Will my package make it in time for Christmas?

Canada Post's guidelines on when to ship in order for Christmas arrival:

 Letter mail (greeting cards, stickers, single face masks):
Destination Send by
Local December 21
Regional December 21
National December 18

 

 Packages (everything else):
Destination Send by
Local December 18
Regional December 15-17
National December 9-16

 

Where do you ship?

I ship anywhere in the world!

How much does it cost?

Shipping is free across Canada, and varies for other places- the total is shown at checkout!

Can I rush ship?

No, sorry- only standard shipping is offered for now.

This is a gift! How do I indicate that?

Please note this in the special instructions at checkout, along with any notes you may want to add!

Do you allow returns?

At this time, we are not accepting returns. However, please get in touch if there is something wrong with your purchase and we will be happy to help!

Help! My item came and it's the wrong size/colour!

Please send an email to spooliejoolie@gmail.com to get this fixed right away!

Help! My item came damaged/broken!

Please send an email to spooliejoolie@gmail.com to get this fixed right away!

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Still have questions?

Send us an email: spooliejoolie@gmail.com